CIGNA’s Employee Assistance Program Ranked Number One for Sixth Consecutive Year in Business Insurance Magazine’s “Readers Choice” Awards
BLOOMFIELD, Conn., November 04, 2010 - For an unprecedented sixth year in a row, readers of Business Insurance magazine have named CIGNA’s employee assistance program (EAP) the best in the industry. CIGNA (NYSE:CI) competed for the top spot among the nation’s largest EAP providers for the publication’s “Readers Choice Awards,” and was recognized for its long-term commitment to service, value, quality and innovation.
“We’re extremely honored to earn this recognition again. It’s an enormous tribute to our caring employees who are available 24-7 to help people live healthier and more fulfilling lives,” said Jodi Prohofsky, Ph.D., LMFT, senior vice president of health management operations at CIGNA.
CIGNA’s employee assistance program includes services for individuals and their families, and also provides resources to business managers. People eligible for the program can contact CIGNA by phone 24 hours a day, seven days a week and access services without a referral. Typical calls received are related to stress, marital/partner issues, life changes, mood or anxiety issues, depression, career/job concerns, child care and financial and legal issues. Personal advocates and wellness coaches help guide callers through their benefits, provide short-term counseling and connect people to a wide range of services.
Company research indicates that CIGNA’s employee assistance program saves people an average of 10 ½ hours when they use the EAP to find services, such as child care or elder care, compared to finding those services on their own. This convenience often translates into improved productivity and increased satisfaction that benefit both the individuals served and their
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